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Returns & Exchanges

We want you to happy with your purchase.  You can return new, unused, unopened items within 30 days of delivery for a full refund.  You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).  If you need to return a new item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Exchanges

We exchange new, unused, unopened items within 30 days of delivery.  You should return the item by Contacting Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.  In parallel, submit a new order so that your new item is reserved and does not go out of stock.  Refunds will be processed once your return is received. 

Return & Exchange Shipping

We offer two options to ship returns and exchanges.  We can prepare a discounted prepaid shipping label, subtract the shipping label price from your return amount, and email it to you.  Or, you can ship and pay for the item to be returned.

Warranty

We can assist with warranty issues if there is a manufacturer defect with the product, please Contact Us to discuss the problem.